Not every field service appointment can be held on site at the customer’s premises with a view to cost-effectiveness and other framework conditions. This is exactly where the web meeting medium comes into play. Customers and sales representatives meet online for an appointment. But easier said than done, because many simply lack the concept, guidance and practice for this particular communication channel. In this webinar, you will learn how to prepare, conduct and follow up web meetings with customers. It also includes helpful tips and tricks for successful online acquisition and consulting.
Contents
- Overcoming inhibitions: Using online meetings successfully
- Winning customers and acquiring orders via the web
- Preparation, implementation, follow-up
- Targeted agenda
- Professional working environment, lighting, camera, microphone, clothing, background
- Presenting correctly online
- Knacks & tricks all around
- Rapid integration into your own work process
Seminar dates
Online training, duration: 2 hours.
Number of participants from max. 6 participants
99 € per person (excl. VAT)
The online training is also available in English!
Didactics / Methods / System:
Web, lecture, case studies, interactive exercises and communication. We use GoToMeeting
Dates
Individual appointment requests possible, please contact us!