Whether it’s to make an appointment with a new customer, to sell something or to give advice – a lot of the work that needs to be done with customers, suppliers, internal and external partners can be done very well over the phone. In this exciting communication training course, you will learn how to use the telephone in a lively and friendly way.
- Targeted preparation of outbound calls
- Special features of the telephone as a medium
- Goals, motivation and attitude
- Create a good atmosphere for conversation and sympathy
- Sales: quickly determine customer wishes and needs
- Sales: Bringing special content and USPs into play effectively
- Sales: Use objections instead of refuting them
- Service: Dealing well with difficulties and special situations
- Service: effective, sustainable advice
- New customers: Get and fix visit and web appointments
- New customers: Cold calling on the phone
- Practice makes perfect – practical training
This practice-oriented seminar is available as online training, classroom training and individual coaching.
Details / Offer / Booking? Please contact us!
View a sample telephone call: